Frequently asked questions

What courses are currently available?

At the moment we have 10+ courses available, all in social media and specifically designed for professionals in the pharma industry. Courses range from bite-sized mini courses of less than an hour, through to our comprehensive Strategy & Planning and Paid Media courses. You can check out our full course catalogue here

All our courses are designed by industry professionals with experience working both within global pharma companies and as agency specialists consulting on pharma marketing. We selected social media in pharma as our first area of focus based on feedback from pharma colleagues on the gap in skills in this critical area. We regularly launch courses based on customer feedback and demand, so if you have a request please get in touch with us at hello@franklypharma.com.

Our pipeline includes additional courses in Cx, omnichannel and broader digital topics.

Is there additional one-on-one support available from the trainers?

Although we are confident you’ll get all the skills you need from our courses, we do also offer one to one coaching, as well as group coaching sessions to our alumni. If you’d like to know more about this, get in touch with us at contact@franklypharma.com. We also love questions and feedback - so if you finish a course and have questions, email us and we will put you in touch with the trainer to answer your questions. This helps us continue to evolve our courses so it's win-win!

Can I purchase the courses on their own or only as part of a Masterclass?

You can purchase any of the courses individually, or as part of one of two Masterclasses we offer.

The Essentials Masterclass includes:


The Global Masterclass includes these three courses, plus our “Managing Global Social Media” course. This last course is designed specifically for individuals with global responsibilities.

You can also find a great summary of each Masterclass in the course prospectus available at the links below:
Essentials Masterclass Course Prospectus
Global Masterclass Course Prospectus

I’d like to know more about the courses before I sign up. Is there any additional information you can provide me?

Yes! We have set up a sample course, containing the module "Preparing for a two-way dialogue" from the Social Media Strategy & Planning course. This is intended to give you a taste for the pace and style of Frankly Pharma training before making the commitment to sign up to complete the full course. Of course, we are sure you'll love it!

If you’d like to know more about the courses before you sign up, just get in touch with us here at contact@franklypharma.com and we can answer any questions and give you a sneak peek at some of the learning materials.

I'm in a regulated market - are these courses appropriate for me?

Yes! Our courses are specifically designed for highly regulated markets such as the EU, UK, Asia and Australia. In these markets it is not possible to mention pharmaceutical prescription only brands in a public environment and our courses will teach you appropriate uses for social media in these circumstances. 

If you are in a location where you can mention pharmaceutical prescription brands and medicines (such as the US or New Zealand), all the approaches we have included in our courses will still be relevant to you. 

I work with an agency - are these courses still relevant for me?

Yes! You'll find our courses useful (and interesting!) whether you work with an agency or an in-house team. If you work with an agency, you'll find that completing our courses will give you additional insights and knowledge to help you better:
  • Brief your agency (templates included!)
  • Review the work your agency produces - from the overall strategy through to individual content items and reports
  • Explain and sell-in your campaigns internally to stakeholders within your organisation
  • Mitigate risks through putting in place our recommended processes, structures and approaches
  • Inspire your teams through relevant examples and case studies showing what’s possible for pharma companies using social media

We also have a specialist mini-course, "Working with an agency" which is designed to help you get the most from your agency relationship. 

How long will I have access to the courses for?

You’ll have full access to any course you purchase, including all videos, learning materials and downloads, for a year. We’d recommend you complete the learning, then come back and review any relevant materials as you put it into action in your organisation.

How does the money back guarantee work?

We’re so confident you will love your Frankly Pharma course, we offer a 30-day guarantee. If you are unhappy with your course, simply let us know within 30 days of purchase at hello@franklypharma.com and we will offer you a full refund.

Is there a discount for a company purchasing multiple licences?

Yes, we have enterprise level pricing which provides a discount for multiple licences purchased at once. You can read more about this on our Enterprise page and get in touch with us at contact@franklypharma.com to find out more.

I work in an agency, are these courses appropriate for me?

Yes! The vast majority of content is appropriate for you. There is some content which references internal pharma processes, however it's likely this will still be of interest as it will give you insight in to the processes your clients are likely going through. If you are a creative, we'd recommend our Social Media Best Practice Content course as a great starting point. 

Please feel free to get in touch with us at contact@franklypharma.com and tell us a little about your role, and the stage you are at in your career, and we can recommend a learning path for you.

Do you offer a tailored learning and development program with a face to face trainer and specific topic areas?

Yes, we’ve tailored Franky Pharma learning and development enterprise programs in the past for pharma marketing or medical teams. Typically these have been weekly self-learning progress reviews supplemented with a weekly trainer session to answer any questions or further reinforce concepts. We’ve also developed additional therapy area content based on specific briefs, although lead times will vary.

What payment options are available?

You can pay online via credit card through our course catalogue, or contact us if you would like to be invoiced via your organisation.

What courses are currently available?

At the moment we have 10+ courses available, all in social media and specifically designed for professionals in the pharma industry. Courses range from bite-sized mini courses of less than an hour, through to our comprehensive Strategy & Planning and Paid Media courses. You can check out our full course catalogue here

All our courses are designed by industry professionals with experience working both within global pharma companies and as agency specialists consulting on pharma marketing. We selected social media in pharma as our first area of focus based on feedback from pharma colleagues on the gap in skills in this critical area. We regularly launch courses based on customer feedback and demand, so if you have a request please get in touch with us at hello@franklypharma.com.

Our pipeline includes additional courses in Cx, omnichannel and broader digital topics.

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